Question 1

AccountWho is eligible to register an account at 8day?

Accepted Answer

8day account registration is open to all Malaysian citizens and permanent residents aged 18 years of age and above. You must have an active Malaysian phone number and a valid personal email address. Each individual is only permitted to hold one 8day account — duplicate registrations are a violation of the Terms & Conditions and may result in the closure of all associated accounts.

Question 2

AccountHow long does the 8day account registration process take?

Accepted Answer

The 8day account registration process takes less than 3 minutes. Simply fill in the form with your full name, email, Malaysian phone number, username, and password. After clicking "Register", check your email for an account verification link. Click the link and your account is immediately active — ready for deposits and betting.

Question 3

AccountHow do I change my 8day account password?

Accepted Answer

Log in to your 8day account and go to Account Settings > Security > Change Password. Enter your current password, then enter your new password twice to confirm. The new password must be at least 8 characters long and contain a mix of uppercase letters, lowercase letters, and numbers. If you've forgotten your current password, use the "Forgot Password" option on the login page.

Question 4

AccountCan I change my username or account email?

Accepted Answer

Your username cannot be changed after your account is created as it serves as your unique system identifier. However, you can update your email address via Account Settings > Personal Information — the old email verification process is required. If you encounter any issues, contact 8day customer support via live chat for further assistance.

Question 5

AccountHow do I close or deactivate my 8day account?

Accepted Answer

If you'd like to take a temporary break, you can activate self-exclusion mode via Account Settings for a period of 24 hours, 7 days, or 30 days. For permanent account closure (self-exclusion), contact 8day customer support via live chat or email at support@8day-bangla.net. Self-exclusion requests will be processed within 1 hour. Please ensure all RM balances are withdrawn before closing your account. For more information, visit the Responsible Gaming ours.

Question 6

DepositWhat deposit methods does 8day accept?

Accepted Answer

8day accepts a variety of local Malaysian deposit methods: E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay DuitNow: Direct transfer via DuitNow QR or DuitNow Online Banking FPX Internet Banking: Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, and other Malaysian banks All these methods are fast, secure, and free of any additional charges from 8day.

Question 7

DepositWhat is the minimum deposit amount at 8day?

Accepted Answer

The minimum deposit at 8day is RM10 for e-wallet methods (Touch 'n Go, GrabPay, Boost, ShopeePay) and RM20 for DuitNow and FPX internet banking. There is no maximum daily deposit limit set by 8day, though limits may apply from your e-wallet provider or bank. You can also set your own personal deposit limit in your account settings for responsible gaming purposes.

Question 8

DepositHow long does a deposit take to come through?

Accepted Answer

Deposits via Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay are typically processed within instantly up to 2 minutes. Deposits via DuitNow take 1–5 minutes, while FPX internet banking is typically processed within 5–10 minutes. If your deposit has not been credited after 15 minutes, please contact 8day customer support via live chat and provide proof of payment.

Question 9

DepositCan I make a deposit using a credit or debit card?

Accepted Answer

Currently, 8day does not accept deposits directly via credit or debit card. However, you can top up your Touch 'n Go eWallet or GrabPay balance using your credit/debit card first, then use that e-wallet to deposit into your 8day account. This is a convenient method widely used by many of our members.

Question 10

DepositMy deposit failed. What should I do?

Accepted Answer

If your deposit fails, the first step is to check whether the funds have been deducted from your e-wallet or bank account. If they have, but the amount has not appeared in your 8day account within 15 minutes, contact 8day customer support immediately via live chat. Please provide: transaction number, amount in RM, payment method, transaction time, and a screenshot of your payment proof. We will resolve this within 1 working hour. Important: Do not make a second deposit before the first issue is resolved, to avoid confusion.

Question 11

WithdrawalHow long do withdrawals take at 8day?

Accepted Answer

Withdrawals via DuitNow and e-wallets (Touch 'n Go, GrabPay, Boost, ShopeePay) are typically processed within 15–30 minutes. Withdrawals via FPX internet banking to a Malaysian bank account take 1–3 hours during normal business hours. Withdrawal requests made late at night or over the weekend may take slightly longer, but generally no more than 24 hours.

Question 12

WithdrawalWhat are the minimum and maximum withdrawal limits?

Accepted Answer

The minimum withdrawal limit at 8day is RM50 for all withdrawal methods. The maximum daily withdrawal limit is RM50,000 for standard members, with higher limits available for VIP members. Withdrawals must be made to the same payment method used for the deposit (for anti-money laundering compliance). If you require a higher limit, please contact our VIP team.

Question 13

WithdrawalWhy was my withdrawal declined or delayed?

Accepted Answer

A withdrawal may be delayed or declined for several reasons: Bonus rollover (turnover) requirements have not been met Account identity verification is incomplete Bank account or e-wallet details do not match the 8day account information Suspicious activity detected by our security system Withdrawal method differs from deposit method If your withdrawal is delayed, you will receive a notification. Please contact our customer support team for further clarification.

Question 14

WithdrawalAre there any fees for withdrawals?

Accepted Answer

8day does not charge any fees for withdrawals. You will receive the full amount you requested. However, your e-wallet provider or bank may apply their own processing fees. Please check with your financial service provider for details on any charges that may apply on their end.

Question 15

BonusWhat is the welcome bonus for new 8day members?

Accepted Answer

New 8day members are eligible for welcome bonus of up to RM500 on their first deposit. The bonus structure is: deposit RM50–RM99 gets +50% (max RM50), deposit RM100–RM249 gets +100% (max RM200), and deposit RM250 and above gets +100% (max RM500). These bonuses are subject to rollover requirements. For full details, visit the Promotions ours.

Question 16

BonusWhat does the rollover requirement for bonuses mean?

Accepted Answer

Rollover requirements mean you need to wager a specified amount before bonus funds can be withdrawn. For example: if you receive a RM100 bonus with a 10x rollover requirement, you must place bets with a cumulative value of RM1,000 using the bonus funds before they can be converted into withdrawable cash. This requirement is standard industry practice to prevent promotional abuse.

Question 17

BonusAre there promotions available for existing 8day members?

Accepted Answer

Yes, 8day offers a range of ongoing promotions for existing members: Daily Reload Bonus: Deposit bonus on selected days Weekly Cashback: Recover a portion of your losses VIP rebate of up to 12%: Automatic rebate based on total wager amount Special Match Promotion: Enhanced odds on Malaysia Super League, EPL, and other matches Monthly Prize Draw: Exclusive to active 8day members Visit page Promotions for the latest full list.

Question 18

BonusCan I receive more than one bonus at the same time?

Accepted Answer

Generally, only one active bonus is allowed on your 8day account at a time. You must meet the wagering requirements of your current bonus before activating a new one. However, certain special promotions may be combined — please read the terms of each promotion carefully or check with the 8day support team before activating a new promotion.

Question 19

SportsWhat sports and leagues are available at 8day?

Accepted Answer

8day offers betting on more than 30 sports and leagues including: Football: Malaysia Super League, EPL, La Liga, Bundesliga, Serie A, UEFA Champions League Badminton: Malaysia Open, Thomas Cup, Uber Cup, All England E-Sports: Mobile Legends: Bang Bang, League of Legends, DOTA 2, CS:GO Others: Tennis, NBA basketball, virtual sports Live Casino: Baccarat, Roulette, Blackjack, Dragon Tiger, Sic Bo Slots: Hundreds of slots games from top providers

Question 20

SportsWhat is live in-play betting?

Accepted Answer

Live in-play betting lets you place bets while the match is in progress — odds are updated every few seconds in line with match developments. For example, you can bet on the next goalscorer at the 60th minute of a Malaysia Super League match, or bet on the winner of the next set during a live badminton match. This makes every game more exciting and dynamic.

Question 21

SportsCan I cancel a bet that has already been placed?

Accepted Answer

In general, confirmed bets cannot be cancelled. This is standard practice in the Sports Betting industry to ensure market integrity. However, in certain situations — such as a match being postponed, cancelled, or a significant error in the published odds — 8day reserves the right to void and refund the relevant bets at our discretion. Please read the Terms & Conditions for more information.

Question 22

SportsHow do I use 8day's free Betting Tips?

Accepted Answer

8day's free betting tips can be accessed via the Betting Tips ours. This page is updated regularly with match analysis, the latest statistics, high-value betting tips, and strategy guides for football (Malaysia Super League, EPL), badminton, and e-sports. These tips are free for all visitors — no login required. Use them as supplementary guidance for your betting decisions, but keep in mind that there are no guarantees in Sports Betting.

Question 23

SecurityIs my personal information safe at 8day?

Accepted Answer

Yes. 8day protects all your personal data using 256-bit SSL encryption — the same standard used by Malaysia's leading banks. We are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). Your data is never sold or shared with third parties without your consent. For more information on how we handle your data, please read Privacy Policy ours.

Question 24

SecurityHow do I enable two-factor authentication (2FA)?

Accepted Answer

To enable 2FA: Log in to your 8day account, go to Account Settings > Security > Two-Factor Authentication. Choose your preferred 2FA method — SMS to your Malaysian phone number or an authenticator app such as Google Authenticator. Follow the instructions to complete the setup. Once 2FA is enabled, you will be prompted to enter a verification code each time you log in from a new device — an important security layer to protect your account.

Question 25

SecurityI received a suspicious message claiming to be from 8day. What should I do?

Accepted Answer

8day will never ask for your password via email, SMS, WhatsApp, or any other platform. If you receive such a message, it is a phishing attempt (scam). Steps to take: Do not click any links in the message Never share your personal information or password with anyone Delete the message Report it to us at support@8day-bangla.net and include a screenshot of the message Change your 8day account password immediately if you have clicked on that link

Question 26

TechnicalThe 8day platform won't load. What should I do?

Accepted Answer

Try the following steps in order: Refresh the page (press F5 or Ctrl+R) Clear your browser cache and cookies Try a different browser (Chrome, Firefox, Safari) Try accessing from a different internet connection (e.g., switch from WiFi to mobile data) Check whether your internet connection is experiencing any disruptions Check the 8day system status page or contact our support team via live chat if the issue persists

Question 27

TechnicalDoes 8day have a mobile app?

Accepted Answer

The 8day platform is designed as fully responsive website that works seamlessly across all devices, including Android and iOS smartphones, tablets, and desktops. No separate app download is needed. For an app-like experience on your smartphone, open 8day-bangla.net in Chrome (Android) or Safari (iOS) and select "Add to Home Screen" for one-tap access.

Question 28

TechnicalMy live casino game or slots game was interrupted during play.

Accepted Answer

Disruptions during gameplay may be caused by an unstable internet connection or high server load. If a game disconnects unexpectedly, your account and RM balance are safe — the 8day system records the last state of your game session. Simply refresh the page and log back in to continue. If there are any discrepancies in your balance or game history, contact 8day customer support immediately with the game details and time of the incident.

8day FAQ – Complete Answers for Malaysian Players

Account & Registration

Deposit & Payment Methods

Withdrawals

Bonus & Promotions

Sports Betting & Games

Security & Privacy

Technical Issues

Most Popular Questions

Still Have Questions?

Useful Links

Why Choose 8day? Six Key Advantages

A Complete Guide to Using the 8day FAQ

How to Make the Most of This FAQ Page

Most Frequently Asked Questions by Malaysian Players

If You Can't Find Your Answer on the FAQ Page

8day's Commitment to Malaysian Members

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